What This Is About? A Holistic Approach to Utility Transformation
A large electricity distribution company in Middle East is on a mission to transform its
utility operations through advanced analytics and AI-powered platforms. Several strategic
projects ranging from peak load tracking and personalized energy tools to outage
management have been implemented using SEC’s robust data platform, Impresa Insights.
This paper explores three key initiatives Peak Load Tracking, Consumer Consumption Tool,
and Guarantee Standard Process (GSP) each designed to enhance operational efficiency,
improve customer satisfaction and uphold regulatory standards.
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