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Impresa CX for Utilities
Customer Engagement Application to Enhance Consumer Satisfaction, Lower Service Cost
Self-Service Portal for Utility Consumers
Experience effortless bill payments, real-time usage insights, and seamless service tracking—all in one intuitive platform. Impresa CX enhances customer satisfaction while optimizing utility operations, reducing costs, and delivering a smarter, more connected experience.
Key Features
Impresa CX enables customers to manage their profiles, communication preferences, and contact details with a single sign-on view for all their accounts. Users can register using an email, phone number, and account number, validated by a one-time password (OTP). They can update demographic information, set billing and alert preferences, and download documents like statements.
New customers can sign up securely with OTP verification and access limited features if they have no existing utility account. The platform supports linked accounts and program enrollments. Customers can also request new service agreements, upload identity documents, and track application status.
Customers can easily access and review their billing statements, which include detailed information on charges, due dates, and payment history. Statements are available in both summary and detailed views, offering a clear understanding of their charges and payments. The platform supports flexible payment options, including one-time payments, scheduled payments, and automatic recurring payments. Seamless integration with multiple payment methods such as credit/debit cards, bank transfers, and digital wallets is also available.
Impresa CX offers a unique Affordability feature that empowers utilities to support customers facing genuine financial difficulties in settling their bills. Through the app, customers can easily request financial assistance, while others can contribute by donating to help cover unpaid dues, fostering community support and assistance.
Impresa CX offers customers detailed insights into their electricity, water, and gas usage through various reports, including hourly, daily, weekly, and monthly data. Customers can compare usage trends, set consumption thresholds, view projected bills, and download reports. Tools like the Usage Trend Report provide analysis of energy usage patterns, incorporating factors like weather and time-of-use periods. The Weekly Usage Comparison tracks progress in energy consumption, while the Neighbor Comparison Report helps customers benchmark their usage against nearby households. Commercial customers can use the Commercial Usage Comparison Report to filter usage data by year, billing period, and business type.
Any service can be easily configured for customers, improving both efficiency and the user experience. Service requests, issue reporting, or queries can be submitted effortlessly through the app, with the ability to track progress online. Customers receive notifications and can make payments if required or attach relevant documents when necessary.
This feature reduces the need for customer support calls and in-office visits, thereby lowering utility expenses while enhancing customer engagement and satisfaction.
Impresa CX offers AI-driven behavioral insights, enabling customers to better understand their energy usage and make informed decisions for more sustainable practices. By analyzing consumption data, the platform provides personalized recommendations to optimize energy use and reduce costs. The Estimated Bill Widget forecasts future utility bills based on historical data, rates, and tariffs, helping customers budget and manage expenses effectively. Additionally, the Energy Consumption Breakdown report details energy usage across different household areas, such as heating, cooling, lighting, and appliances, allowing customers to identify opportunities for energy savings and contribute to a more sustainable future.
Ready to explore further? Access the complete technical specifications and datasheet here.
Benefits
Lower Service Cost
Reduce the cost of your service operations using Impresa CX's service management capabilities for Turn-On, Turn-off, and other configurable options. Plus use bots and live messaging with your customers. The application provides self-service account management and supports all billing methods.
Advanced Usage Analytics
Enable your customers to monitor the trends in their consumption and provide personalised energy saving tips and insights to lower bill amounts. The application provides usage graphs, reports and trends that help customers making informed choices and save energy. Customers can set their own thresholds and can see weather overlay data to further view their consumption versus dollar amounts and understand their bills better.
Meter to Cash Improvement
Impresa CX empowers customers to get data on real time helping them reduce cost by optimizing their usage pattern. They are given control to opt for prepaid or post paid meters . Proactive alerts sent to them to minimize the late payments and increase customer engagement, satisfaction and loyalty.
Our Customers
